All US orders (excluding Hawaii, Alaska and Puerto Rico) ship overnight Monday through Thursday for $60. Saturday delivery is available for $100. Please make sure to select Saturday delivery during checkout. Orders may not be shipped to P.O. Boxes or APO/FPO addresses.
Please be aware that all orders are processed Monday through Friday, and delivery time does not include Sundays or Holidays. All orders placed on Saturday, Sunday and Holidays will be processed and shipped the following business day.
Once your order has shipped, you will receive an email with your tracking number. All orders require a signature upon delivery. Please make sure you are available to sign for your order when it is delivered, as you are solely responsible for the acceptance of your order upon delivery. We insure all packages against theft and accidental damage in transit. Once the package is delivered and signed for, we are no longer liable. JEMMA WYNNE is not responsible for delayed delivery, or any other issues once your order leaves JEMMA WYNNE. If your order is sent back to JEMMA WYNNE by the shipping company for failure to deliver, you will be required to pay for the re-shipment of your order.
We offer insured shipping to many worldwide destinations via FedEx/DHL for $100. JEMMA WYNNE is not responsible for the payment of any duties, taxes or other fees associated with international shipments and JEMMA WYNNE is not responsible for any delays or other issues that may arise when shipping internationally.
For all domestic orders JEMMA WYNNE will accept merchandise back in its original condition for a full refund only if the return is made within 24 hours of receipt. Any requests made after 24 hours of receipt will allow for exchange only. All International orders are FINAL SALE. All gift cards are FINAL SALE and are redeemable on jemmawynne.com only.
Please note that we cannot accept jewelry that has been worn, used, altered or damaged. This excludes custom orders and sizing. All custom orders, including pieces with personalization or any ring that is other than a standard size, are FINAL SALE.
Please email firstname.lastname@example.org to obtain a Return Authorization number, and have that number clearly marked on the outside of the package in order for us to accept it. We recommend you ship merchandise via FedEx, UPS or insured parcel post for tracking purposes and that you request adequate insurance to cover the purchase price of the shipment. JEMMA WYNNE will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled.
Please note that returns and exchanges must be made directly through JEMMA WYNNE. Any other associate department stores, boutique or online store that carry JEMMA WYNNE will not accept items purchased from JEMMA WYNNE’s online store.
Credit for jewelry will only be honored if the return instructions above are followed. JEMMA WYNNE reserves the right to refuse return for credit or exchange of any merchandise that does not meet the above requirements in JEMMA WYNNE’s sole discretion.